Dateshala Terms and Conditions

This document outlines the legal agreement between you ("User" or "Client") and Dateshala. By accessing or using the Dateshala mobile application ("User App") and the services provided, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Service Overview

1.1. Dateshala is a platform that connects users with experts for guidance and counseling in areas such as relationship coaching, dating coaching, breakup therapy, pre-marriage counseling, flirtology, and sexual wellness.

1.2. The services are offered through chat and call sessions, and fees are charged based on the duration and type of service selected.

2. User Responsibilities

2.1. The User is responsible for ensuring that all content, information, and materials shared during interactions on the User App comply with applicable laws and do not infringe the rights of any third party.

2.2. Users must maintain a positive and respectful demeanor when interacting with experts and other users. Any form of abusive, harassing, or inappropriate behavior may result in account suspension or termination.

2.3. The User is solely responsible for the accuracy and completeness of the information provided on the User App.

3. Account and Security

3.1. Users must be at least 18 years old to create an account on Dateshala.

3.2. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

3.3. Any unauthorized access to or use of the account must be immediately reported to Dateshala.

4. Consultation and Payment Terms

4.1. Users can book services provided by experts through the User App. All payments are made via the in-app wallet system.

4.2. Charges for consultations are displayed prior to booking and are deducted from the User's wallet at the time of booking.

4.3. All payments made through the User App are non-refundable unless otherwise specified in these Terms.

5. Service Delivery and Cancellations

5.1. While Dateshala will endeavor to deliver services on schedule, it may need to adjust delivery times in cases of unavoidable circumstances.

5.2. Users may cancel a booking before the start of the scheduled session. If the session has already begun, cancellation may still result in charges.

5.3. If an expert cancels a booking, any fees deducted will be credited back to the User's wallet.

6. Content and Intellectual Property

6.1. Users retain copyright to their own content and data shared on the User App but grant Dateshala the right to use such content in connection with providing the services.

6.2. Users must ensure they have the rights to use any third-party materials shared on the User App and indemnify Dateshala from copyright claims.

6.3. Any content, images, or media created by Dateshala for the platform are the property of Dateshala and cannot be reproduced without permission.

7. Expert Responsibilities

7.1. Experts providing services must adhere to Dateshala's guidelines for professionalism and accuracy.

7.2. Experts are prohibited from offering medical, legal, or financial advice unless qualified and permitted by law.

7.3. Dateshala reserves the right to suspend or terminate an expert's account if the services provided do not meet the required standards.

8. Limitation of Liability

8.1. Dateshala provides services on an "as is" basis and does not guarantee the accuracy, quality, or outcomes of any services provided by experts.

8.2. Dateshala shall not be liable for any indirect, incidental, or consequential damages arising from the use of the User App.

8.3. Except in cases of negligence causing death or personal injury, Dateshala shall not be liable for any damages arising out of this agreement or the services.

9. Support and Maintenance

9.1. Dateshala provides free support for one month after account creation, limited to bug fixing and technical issues.

9.2. Additional support or changes may be subject to additional fees.

9.3. Upgrades to third-party services are not covered under support and may involve additional charges.

10. Cancellation and Termination

10.1. A cancellation fee may be applied if the User terminates the service before completion.

10.2. Non-payment of fees may result in legal action.

10.3. Dateshala reserves the right to suspend or terminate User access for violations of these Terms.

11. Confidentiality and Privacy

11.1. User data is collected, used, and stored according to Dateshala's Privacy Policy.

11.2. While security measures are in place, absolute data security cannot be guaranteed.

12. Revisions, Enhancements, and Add-ons

12.1. Changes outside the agreed scope of services may be billed separately.

12.2. Any additional work requested by the User will incur extra charges.

12.3. Users will be notified of additional charges before work begins.

13. Governing Law and Jurisdiction

13.1. These Terms are governed by the laws of Chandigarh.

13.2. Any disputes will be subject to the exclusive jurisdiction of the courts located in Chandigarh.

14. Severability

14.1. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

14.2. An unenforceable provision will be replaced with a valid one that closely reflects the original intent.

15. Contact Information

For questions or concerns, please contact Dateshala at admin@dateshala.com or +91 8283945428.